Placing an order
Do I need an account to place an online purchase?
No, you can checkout as a guest if you wish, but we recommend creating an account to make your life a little easier next time you shop with us.
How do I recover my password?
If you need help resetting your password, we can help by sending you a link to reset it. Please click HERE. If you are still having problems, please contact our Customer Services.
How do I cancel my order?
We may be able to cancel your order if we haven’t already dispatched it, but you need to contact our Customer Services straight away as we pick, pack and ship orders quickly. If it is too late to stop your order, either refuse it when it is delivered or return it back to us. Once we receive your order back, we will refund it.
How do I modify my order?
We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed. You can always return your order back to us once you’ve received your order.
How can I pay for my order?
You can pay for your items using the following payment methods:
- iDeal en iDeal QR
- Credit card (MasterCard, VISA, Maestro en American Express)
- Apple pay
- SOFORT banking
- Bancontact en Bancontact QR
- Belfius Direct Net
How can I use a gift card on my order?
Proceed through the checkout as normal, and when you come to the Payment page, apply your gift card or discount code.
How long will will it take to receive my order?
We process purchases placed during normal business hours within 1 to 2 business days.
Shipping within the Benelux will take 1-2 days (With the exception of holidays and periods).
Outside the Benelux shipping will take 2-6 days depending of the country.
Unfortunately, in some cases it may take a little longer because of delays at PostNL.
If you haven't received the package after 7 working days, please contact our customer service.
How do I track my order?
After you have placed an order, you will immediately receive an e-mail confirming your order. When your package has left for shipping, you will receive a track and trace code by e-mail. You can also follow the progress of your order in your account.
Which delivery companies do you use?
We use PostNL for all of our national and international deliveries.
Where do you deliver and how much does it cost?
We deliver in the Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden.
For orders below €75 in all these countries shipping costs are €4,95 will be charged for orders above are no shipping costs.
We are really sorry, for the time being we aren’t able to ship to the UK, due to the Brexit. We hope we’ll be shipping again to the UK soon!
We are grateful for your continued support and are pleased to report that our shipping service is still fully operational in all the countries we support. Although COVID-19 may affect the time frame in which some orders are dispatched and received, you can rest assured that our team is working hard to ensure that your order is processed and executed as quickly as possible. Please note: It may take a little longer to resolve outstanding issues and delays. We appreciate your patience and understanding in these times.
Returns and refunds
What is your returns policy?
Obviously we hope that you are happy with your article. Are you not completely satisfied with your purchase or have you made a mistake? No worries, you’ve got 30 days to return online orders. Returns only apply for unworn and unwashed merchandise. Please make sure the item(s) are packed with the original labels in the original packaging.
Are returns free?
Yes! We offer free returns.
How do I return my online order?
It’s very simple: Visit our RETURN page for all the information you’ll need.
How long does a return take to process?
Once we’ve received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you’ll receive an e-mail notification as soon as this refund has been issued.
What do I do if I received a faulty item?
We’re very sorry this happened as we always aim to get your items to you in tip-top condition. Please return the item, selecting the faulty returns code for the reason on our return page.