Free shipping & Free returns

FAQ

Placing an order

Do I need an account to place an online purchase?
No, you can checkout as a guest if you wish, but we recommend creating an account to make your life a little easier next time you shop with us.

How do I recover my password?
If you need help resetting your password, we can help by sending you a link to reset it. Please click here. If you are still having problems, please contact our Customer Services.

How do I cancel my order?
We may be able to cancel your order if we haven’t already dispatched it, but you need to contact our Customer Services straight away as we pick, pack and ship orders quickly. If it is too late to stop your order, either refuse it when it is delivered or return it back to us. Once we receive your order back, we will refund it.

How do I modify my order?
We want to send your order on its way to you as quickly as possible, so we are unable to modify any orders that have already been placed. You can always return your order back to us once you’ve received your order.

How can I pay for my order?
You can pay for your items using the following payment methods:

– iDeal en iDeal QR
– Credit card (MasterCard, VISA, Maestro en American Express)
– Giropay
– SOFORT banking
– Bancontact en Bancontact QR
– ING Home’Pay
– Belfius Direct Net
– KBC/CBC
– Klarna

How can I use a gift card on my order?
Proceed through the checkout as normal, and when you come to the Payment page, use the gift card option using the details on your gift card.

Delivery

How long will will it take to receive my order?
We process purchases placed during normal business hours within 1 to 2 business days. 

How do I track my order?
After you have placed an order, you will immediately receive an e-mail confirming your order. When your package has left for shipping, you will receive a track and trace code by e-mail. You can also follow the progress of your order in your account.

Which delivery companies do you use?
We use PostNL for all of our national and international deliveries.

Where do you deliver and how much does it cost?
We deliver in the Netherlands, Belgium, Luxembourg, Germany, Denmark, Sweden, Norway, United Kingdom, Spain, Portugal, France, Italy, Poland and Austria. For orders in all these countries no shipping costs will be charged.

Returns and refunds

What is your returns policy?
Obviously we hope that you are happy with your article. Are you not completely satisfied with your purchase or have you made a mistake? No worries, you’ve got 30 days to return online orders. Returns only apply for unworn and unwashed merchandise. Please make sure the item(s) are packed with the original labels in the original packaging.

Are returns free?
Yes! We offer free returns.

How do I return my online order?
It’s very simple: Visit our return page for all the information you’ll need.

How long does a return take to process?
Once we’ve received your order, it can take up to 14 days for your refund to be processed. Don’t worry, you’ll receive an e-mail notification as soon as this refund has been issued.

What do I do if I received a faulty item?
We’re very sorry this happened as we always aim to get your items to you in tip-top condition. Please return the item, selecting the faulty returns code for the reason on our return page.

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